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Terms & Conditions

A)-Terms and Conditions :
Last Updated: November 16, 2024

Please read these terms and conditions carefully before using our services.

1) Definitions and Interpretations

Interpretations

Words with capitalized first letters have defined meanings. The same definitions apply regardless of whether they are used in singular or plural form.

Definitions

For these terms and conditions:

Company refers to Sustainable Gate Investment Company L.L.c – Oman (CR: 1521100), providing hosting and digital services under the Maxtinger Hosting brand.
Country refers to: Sultanate of Oman.
Service refers to the Maxtinger website and services provided through it.
Device means any device capable of accessing the service, such as a computer, mobile phone, or tablet.
Third-Party Social Media Services means any services or content provided by third parties and displayed through the service.
Website refers to Maxtinger, accessible via maxtinger.com.
You refers to the individual or entity using the service.

2) Acceptance

By using the service, you agree to these terms and conditions.
Users must be 18 years or older to access our services.
Any updates or modifications to the terms will be communicated, and continued use of the service constitutes acceptance.
3) Fair Usage Policy

Maxtinger services must be used only for lawful purposes. Activities such as hosting illegal content or causing harm to infrastructure are prohibited.
If resources exceed allocated limits or server performance is impacted, Maxtinger reserves the right to take appropriate action.
4) Security and Privacy

While we are committed to protecting your data, we are not responsible for data loss resulting from misuse of the service.
Customers are advised to perform regular backups using tools such as StackCP Control panel .
.
5) Disputes and Governing Laws

These terms are governed by the laws of the Sultanate of Oman.
Disputes will be resolved amicably or through arbitration under local laws.

6) Termination and Cancellation

Maxtinger may suspend or terminate services if terms are violated.
Customers can cancel services at any time, subject to the applicable refund policy.

7) Service Activation

After invoice payment, services (e.g., domains and hosting) will be activated within a maximum of 24 hours.
Note that some domain activations may take additional time due to verification or confirmation processes by domain providers.
By using our services, you agree to this clause and acknowledge that activation may require this time to ensure quality service.

8) Disclaimer

We are not liable for damages resulting from service misuse.
Liability is limited to the scope of provided technical support.

9) Contact Us

If you have any questions regarding these terms, you can contact us at: info@maxtinger.com

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B)- Privacy Policy :

Maxinger Hosting respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, and protect your information when you use our services.

1. Information We Collect

•Personal Information: Such as name, email address, phone number, and physical address.
•Payment Information: Details like credit card information or other payment methods.
•Technical Data: Includes IP address, device type, and operating system.
•Usage Data: Includes how you use our services and browsing activity on our website.

2. How We Use Information

We use the information we collect for the following purposes:
•To provide effective hosting services.
•To process orders and payments.
•To improve our performance and user experience.
•To communicate with you regarding our services or any changes to our terms.
•To comply with legal obligations and regulatory requirements.

3. Data Protection

We implement advanced security measures, including:
•Encryption of data during transmission using secure protocols like HTTPS.
•Secure storage of information protected by advanced firewalls.
•Restricted access to sensitive data, limited to authorized personnel only.

4. Sharing Information

We do not sell or rent your personal data to third parties. However, we may share information in the following cases:
•With service providers who help us run our services (such as payment processors).
•When required by law or to comply with regulatory obligations.
•To protect our legal rights or prevent fraud.

5. Cookies Usage

We use cookies to enhance user experience, gather analytical data, and customize content. You can control your cookie settings through your browser settings.

6. Your Rights

Under applicable laws, you have the right to:
•Access and update your personal data.
•Request the deletion of your data.
•Opt-out of marketing communications.
•Transfer your data to another service provider (if technically feasible).

7. Money-Back Guarantee

We are committed to providing a risk-free experience with our 30-day money-back policy, in case you’re not satisfied with our services.

8. Changes to the Policy

This policy may be updated from time to time to comply with business requirements or regulations. Any significant changes will be communicated to you via email or on our website.

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C)- Refunds :

Money-Back Guarantee :

We are committed to providing a risk-free experience with our 30-day money-back policy, in case you’re not satisfied with our services.

We reserve the right to suspend any services that have overdue invoices, and we are not responsible for any damage or loss of data as a consequence of late payments.

Domains:

registered domains are not eligible for a refund or cancellation after registration and the cost for such domains will be subtracted from any service refund from us. All paid fees are deemed final.

Cloud Hosting:

eligible for refunds during the first 15 to 30 days after order date.

Cloud Server & VPS:

There are no refunds on dedicated and VPS servers. All paid fees are deemed final.

Email Hosting: eligible for refunds during the first 15 to 30 days after order date.

Renewal payments are not eligible for any kind of refunds. All paid fees are deemed final.

You must contact our technical support team if you have any technical issues regarding your services before requesting cancellation or refunds.

Refunds do not include premium support fees, administrative fees, installation fees, nor 3rd-party fees associated with the provision of the services, included offers such as free domains, etc.

Any cancellation or refund request must be filed via the Dashboard after logging in to your user account.
No refunds will be considered for accounts deleted for violation of our terms of service.
Fees may be applied to the refund amount through payment methods including but not limited to bank transfers and Tide, PayPal,Bravo wallet sudan, etc, and will be deducted from the refund amount.

9. Contact Us
Email: info@maxtinger.co.uk